FAQ Q1. Why outsource to India? - English is a second language and all our professionals are very clear and proficient in this language. - The Indian government is encouraging outsourcing to their country. - The salaries of qualified accountants and CPA's are much lower than that of USA, Canada, UK and Australia. - We initially investigated the standard of their Accountancy Institutes qualifications and found them to be on a par with the other countries requiring outsourcing. - outsourcing to India is a relative easy operation whereby latest technology of which our personnel are very competent. Q2. What type of software do you have experience with?
All of our staff has experience in software varying from MYOB and Quicken to specialist accountancy software, superannuation software and proprietary software engineered for specialist companies. Ultimately all staff is trained in the accounting industry which allows them to quickly adapt to most software packages with minimal training. Where a package has not been used before, the staff undergoes a training period on that software and links are established with the software support team to ensure they able to undertake their tasks effectively. Q3. What cost savings can we expect? Cost savings vary from 30% to 50% and sometimes higher for unique projects. We provide upfront quotations for all work undertaken. Each job that is new generally incurs an initial 'probationary' period during which costs may be higher while staff undertakes any training requirements and teams develop knowledge of the job required to be completed. This period is a fixed time, and costs will fall after this period. Q4. Can you undertake tax return work in the USA, Canada or the UK? This type of work, if required, is often outsourced to a third party specialist group while we develop the appropriate skills within our teams, however, this is advanced and should the project be large enough can be fast tracked for those jobs. Q5. The teams seem to be small, how will they be able to handle large jobs? Teams can be combined together or expanded (within limits) to accommodate jobs of varying sizes. Q6. How do we know our information is secure? Through Axle IT we are able to provide computer systems (if you do not already have the appropriate system) that ensures no data ever leaves the country of origin and is always worked on in that country. Our staffs are unable to download or print data unless specific permission is provided. All staffs are maintained on above market salaries and every effort is undertaken to ensure temptation is removed as well as providing the multi-tiered structure for review and quality also ensures there are several levels of monitoring and control.
Q7. What are your standard working hours? The standard office hours for India are 7:00am to 4:00pm New Delhi (India) Time. This is 11:30am to 8:30pm Australian East Coast (Not accounting for daylight savings), 9:30pm to 5:30am New York (behind), 1:00am to 9:00am London (behind) and 9:30pm to 5:30am Ottawa (behind). The office is open Monday to Friday. However varying shifts including weekends are arranged to meet different countries’ time requirements – more often than not businesses prefer the international team to be operating overnight, however we generally try to overlap office hours between each country, for a few hours to allow discussions and queries to be answered during normal office hours of the country that is outsourcing.
Q8. What are your typical turn around times on work? Obviously turnaround time depends on volume, quality, time requirements and accuracy of data provided and complexity. Should a client require daily management reports, then turn around time is 12 hours from provision of final data to report presentation. It is generally considered appropriate to process each stage on a 24 hour maximum time schedule. However if data or information is missing this can result in delayed completion times. When a job is first taken on, each outsourcer generally have their own particular requirements, so we provide a 3 month probationary period during which costs may be higher and time lines may extend (all notified), while teams develop an understanding of all requirements – it is during this time that we undertake training of teams, allocation and appointment of team members to suit requirements and testing of data processing. For specific accounting outsourcing services provided by us, we ensure that every types of job can be suitably handled by our processing teams.
Q9. What quality control measures do you enforce? Consistent quality is the hallmark of our services. This is achieved through standard procedures enforced daily on all staff. We are people focused and staff retention and training are of the utmost importance to us. Variance from any set procedures is only permitted with approval from the client. The procedure as discussed in this web page ensures in the first instance that all data to be worked on is assessed for errors and that the team to work on this data comprehensively understand the job they are working on and the client and their requirements and expectations before they do any processing of data. The same team every time will be used for the same job. Many outsourcing groups move jobs and clients between teams, resulting in inconsistent and poor quality work. We believe that one team should operate with one client, unless specialists in other teams are needed. In addition to this, each team is controlled by a senior accountant with 10 or more years experience post-CA (Chartered Accountancy). These seniors assume not only control over work flow, but review all work being completed and sign-off before it is sent to the client.
Q10. What is your standard service level agreement? Simply contact BBW Accounting Services Pvt. Ltd. by email and we will provide a copy of the standard service level agreement – all agreements are altered to meet each client’s demands and needs.
Q11. Are you willing to sign a non-disclosure agreement? Yes to the extent that the terms are realistic and commercial.
Q12. How do I contact you? Initial contact is generally through email. After that an appropriate Indian team and team leader is nominated and provided. Contact may be maintained through representatives within your country of origin or directly to your Indian team at all times subject to the service level you have selected.
Q13. How do we pay you for your services and what are your terms? Payment can be made through a variety of methods and can generally be made in the currency of your country of origin (cost quotes can also be provided in the currency of your country of origin). We utilise PayPal, Visa, Master Card or direct bank transfer to process payments. You may be required to pay a deposit at the beginning of any major job during the probationary period, otherwise, while terms may be negotiable for larger jobs, payment is required within 7 days of delivery of the work completion date and invoice date.
Q14. How do we get started? Simply contact us by email stating your reply details, name, brief description of what you are looking for and the most effective contact details including telephone numbers and office hours as applicable, and we will contact you within 24 hours of receiving your email by the method you have noted as preferred.
Q15. Do you provide an obligation free pilot project? During the probationary period, any agreement can be stopped immediately without any repercussions for either party, other than to pay for any work undertaken up to that time. However, we also find it very effective to undertake a few pilot projects to provide a demonstration of our services and quality, however, these are generally charged at reduced costs to you and do not include any costs for training or over-runs. Subject to size, pilot jobs may be undrtaken without charge or with the charge to make only in the event of you taking up our services. These can be negotiated once the work has been identified. For finance accounting outsourcing and small business bookkeeping, we can be of best help for you. Please feel free to contact us for further discussion.
